If you are having problems communicating with your PRO Hub from the PRO Connect Application please follow this guide to get started with your system.
NOTE: The PRO Connect application does not currently support the Waves SoundGrid Bridge.
Install the PRO Connect Application. The PRO Connect Application can be obtained here:
64 bit Mac Version: https://storage.googleapis.com/ht_firmware/pro_connect_app/pro-connect.dmg
64 bit Windows Version: https://storage.googleapis.com/ht_firmware/pro_connect_app/pro-connect-setup.exe
Wire your PRO Hub’s HBUS IN port (this is the top ethernet port on your Hub’s leftmost main card) directly to your computer’s Ethernet port.
NOTE: You can connect your Hub’s HBUS IN Port to your computer through a network switch or router, but the Hub must be connected to a Gigabit port. Some managed switches can block the Hub’s UDP packets. If you suspect this situation please try connecting the Hub directly to your PC first.
NOTE: Use of Wi-Fi between the PRO Hub and the PRO Connect application is strongly discouraged. Many Wi-Fi networks will drop broadcast UDP packets and will cause unexpected and inconsistent communication with your devices.
Select the correct ethernet port in the PRO Connect application for your “Devices Interface” in the app’s SETTINGS page. This should be the Ethernet interface that your PRO Hub is connected to.
Disconnect the Ethernet cable from your computer and then reconnect it. This will allow your computer to properly identify with Hubs on the new Devices Interface.
Wait until your Hub is displayed in the PRO Connect device list.
Update all PRO Mixers as required for compatibility with PRO Connect
PRO Mixers with a bootloader v2.24 and later can be updated using the PRO Connect Applicationapplication.
PRO Mixers with a bootloader version < v2.24 require an update card. Please follow the https://heartech.atlassian.net/wiki/x/AoDbeQ
Follow the https://heartech.atlassian.net/wiki/x/CQDMeQ to bring Update your PRO Hub up to as required for compatibility with PRO Connect. The Hub can be updated using the Bootloader update utility in PRO Connect application.
