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V6 Firmware: (right click and "save link as" to download)
Hear Back Pro Hub V6.14.zip	(Released June 28, 2022) - New firmware that supports multiple audio formats: TDM2, TDM4, TDM8 so that 16 channel cards and also the new 32 channel MADI, Waves, and Dante cards can be used without having different hub firmware. The format is selected in the config.txt file on the hub (connect USB). "OUTA" and "OUTB" added to the config.txt file so you can pick "1-16" or "17-32" to choose which outputs you want (if the card supports outputting audio). Raised the threshold for the new LED metering so that blue comes on a -46dbFS.
(for PC) Hear Back PRO Hub Bootloader Update V2.11.zip	(Released June 28, 2022) - Required update for the new Hear Back PRO Hub V6.13 firmware to work
(for Mac) Hear-Back-PRO-Hub-Bootloader-Updater 2.11.zip	(Released June 28, 2022) - Required update for the new Hear Back PRO Hub V6.13 firmware to work

V2 Firmware: (right click and "save link as" to download)
Hear Back PRO Hub Firmware Version 2.10	(Released January 2, 2019) – Improves iOS app communication with Mixers. Required for the "Hear Back PRO" iOS app (available for download on App Store). Compatible with any operating system that supports USB memory sticks.
Hear Back PRO Hub Bootloader Update Version 2.2	(Updated February 13, 2018) - Added support for future Word-Clock card

PRO Mixer:

Mixers with bootloader versions below v2.24 must be updated from a Firmware Update Card, which can be purchased directly from Hear Technologies. Contact Technical Support for more info.

Upgrading/downgrading with Desktop Firmware Updater:

Instructions using PC
Download Desktop Firmware Updater:
- Mac (10.9.5, 10.10.5, 10.11, or greater)
- Windows (7 SP1, 8.1, 10, or greater)

Current Mixer Firmware Version:

If any issues arise during the PRO Mixer firmware update process please download the current mixer firmware version file located below. When following along with the instructions for upgrading a mixer with the Desktop Firmware Updater, click "Update from file", as opposed to "Update via internet", and select the downloaded file.
- pro_mixer_v6_15.bin

PRO Dante Card:

16 Channel PRO Dante Card v1.0.0.8 - New user partition with new Hear Tech code running with the latest Dante BBE framework v4.4.0.8. New features added: Automatically changes the Dante sampling rate to match the current sampling rate of the hub when card is in slave mode. Automatically changes the sampling rate to match the grandmaster clock's sampling rate.
- Hear Back PRO v.1.0.0.8.dnt

32 Channel PRO Dante Card v1.32.0.9 - New product ID for 32 channel to set it apart from the 16 channel version (allows it to now work with the automatic Dante firmware update built into Dante Controller). You must manually load v1.32.0.9 firmware the first time before it will automatically update to future versions via the web.
- Hear Back PRO v.1.32.0.9.dnt

Switch Back M8RX

Guides:

Accessories:

POE Power Injector Quick Start Guide

SOFTWARE:

M8RX Controller Software: (macOS only)
(right click and "save link as" to download)	This software allows for discovery and identification of M8RX units, as well as remote control of the microphone gain, phantom power, and color selection of the front LED. Recommended for use with Big Sur 11.1, Catalina 10.15.7, and Dante Controller 4.4.0.8

M8RX Controller Software: (macOS only)

(right click and "save link as" to download)

This software allows for discovery and identification of M8RX units, as well as remote control of the microphone gain, phantom power, and color selection of the front LED.

*Recommended for use with Big Sur 11.1, Catalina 10.15.7, and Dante Controller 4.4.0.8*

3D Models:

Switch Back M8RX Blender 3D.blend (COLOR)

Switch Back M8RX OBJ.obj (material for OBJ file: Switch Back M8RX OBJ.mtl) (COLOR)

Switch Back M8RX PLY.ply (MONOCHROME)

Switch Back M8RX STL.stl (MONOCHROME)

FIRMWARE UPDATES:

Switch Back M8RX v1.0.0.4 - Fixes a bug where when running in 88.2kHz and 96kHz sampling rate modes, the device would not transmit the microphone preamp signals across the Dante network. Allows use with the M8RX desktop software and upgrades the Dante version to 4.2.2.3

M8RX Firmware: (right click and "save link as" to download)
Windows (7 SP1, 8.1, 10, or greater)	Windows_SwitchBack_M8RX_Dante_v1.0.0.4.zip
Mac (10.9.5, 10.10.5, 10.11, or greater)	Mac_SwitchBack_M8RX_Dante_v1.0.0.4.zip

Mix Back

Guides:

Application/Product Notes:

Mix Back Headphone Out to Wedge Monitor Select

Label:

Mix Back Track Sheet

Freedom Back

Guides:

Application/Product Notes:

WSG Bridge

Guides:

WSG Bridge User Guide

3D Models:

WSG Bridge Blender 3D.blend (COLOR)

WSG Bridge OBJ.obj (material file for OBJ: WSG Bridge OBJ.mtl) (COLOR)

WSG Bridge STL.stl (MONOCHROME)

WSG Bridge PLY.ply (MONOCHROME)

Firmware Updates:

Bridge Main Board Firmware Update V4.5 (Required to run the new WSG Card firmware v1.17.36 or later) (Updated April 12, 2022) WSG Bridge Firmware v4.5.zip
Dante Card Firmware Update (WSG Bridge only) Version 1.0.0.7 (Updated October 7, 2021) - New user partition with new Hear Tech code running with the latest Dante BBE framework v4.4.0.8. New features added: Automatically changes the Dante sampling rate to match the current sampling rate of the bridge when card is in slave mode. Automatically changes the sampling rate to match the grandmaster clock's sampling rate.
- Mac_WSG_Bridge_Dante_v1.0.0.7.zip (10.11.6, 10.12.6, 10.13, or greater)
- Windows_WSG_Bridge_Dante_v1.0.0.7.zip (7 SP1, 8.1, 10 or greater)

Product Brochure

Hear Back OCTO

Guides:

Mixer 3D Models:

Hub 3D Models:

Hear Back PRO

UIDES:

Base System:

I/O Cards:

Accessories:

SOFTWARE:

Mixer with Digital Overlay 3D Models:

Mixer 3D Models:

Hub 3D Models:

FIRMWARE UPDATES:

Switch Back M8RX

Guides:

Accessories:

SOFTWARE:

3D Models:

FIRMWARE UPDATES:

Mix Back

Guides:

Application/Product Notes:

Label:

Freedom Back

Guides:

Application/Product Notes:

WSG Bridge

Guides:

3D Models:

Firmware Updates:

Extreme Extenders

Guides:

Application/Product Notes:

Discontinued Products

Hear Back:

Stage Mix:

Talk Back 200:

Talk Back 600MV:

Talk Back 600:

Hearbuds and Headset:

Hear Tech Knowledge Base