Product Brochure

Hear Technologies Product Brochure

Hear Back OCTO

Guides:

Hear Back PRO

GUIDES:

Base System:

I/O Cards:

Accessories:

SOFTWARE:

Hear Back PRO Desktop Controller App (Requires macOS 11.1+):

Hear Back PRO 6.1.1.dmg

PRO Hub HBPRO Config Editor (Windows only):

HBPRO Config Editor Setup.zip

FIRMWARE UPDATES:

Refer to Hear Back PRO User Guide on how to check your current Hub and Mixer firmware version

PRO Hub:

PRO Hub Instructions for upgrading/downgrading

V6 Firmware: (right click and "save link as" to download)
Hear Back Pro Hub V6.5.zip	(Released December 9, 2020) – New firmware allowing input channel naming and use of the new Hear Back PRO Mixer Digital Overlay electronic scribble strip. Note: we had released a version 6.8 but due to a bug where the clock would sometimes switch to external when using the iOS app. We rolled back to this version. The only issue with this version is the audio is 6dB hotter on each channel.
Hear Back Pro Hub V6.6.zip (ONLY WORKS WITH 32 CHANNEL DANTE & MADI CARDS)	(Released December 9, 2020) – This is the same as V6.5 but setup to work with 32 channel Dante and MADI cards. Note: we had released a version 6.8 but due to a bug where the clock would sometimes switch to external when using the iOS app. We rolled back to this version. The only issue with this version is the audio is 6dB hotter on each channel.
Hear Back PRO Hub Bootloader Update V2.10.zip	(Released February 2, 2022) – Fixes a bug where when changing an input channel name using the iOS app on the hub for channel 31 or 32 causes the hub to become unresponsive from the iOS app.
Hear-Back-PRO-Hub-Bootloader-Updater.zip (ONLY FOR MAC OS)	(Release February 8, 2022) – macOS workaround for updating the Hub bootloader to v2.10, which fixes the issues related to naming Channel 31 or 32 from the iOS app.
(BETA) Hear Back Pro Hub V6.13.zip *Requires Hear Back PRO Hub Bootloader Update V2.11.zip to work	(Beta Release May 2, 2022) - New firmware that supports multiple audio formats: TDM2, TDM4, TDM8 so that 16 channel cards and also the new 32 channel MADI, Waves, and Dante cards can be used without having different hub firmware. The format is selected in the config.txt file on the hub (connect USB). "OUTA" and "OUTB" added to the config.txt file so you can pick "1-16" or "17-32" to choose which outputs you want (if the card supports outputting audio). Raised the threshold for the new LED metering so that blue comes on a -46dbFS.

V2 Firmware: (right click and "save link as" to download)
Hear Back PRO Hub Firmware Version 2.10	(Released January 2, 2019) – Improves iOS app communication with Mixers. Required for the "Hear Back PRO" iOS app (available for download on App Store). Compatible with any operating system that supports USB memory sticks.
Hear Back PRO Hub Bootloader Update Version 2.2	(Updated February 13, 2018) - Added support for future Word-Clock card

PRO Mixer:

Mixers with bootloader versions below v2.24 must be updated from a Firmware Update Card, which can be purchased directly from Hear Technologies. Contact Technical Support for more info.

Upgrading/downgrading with Desktop Firmware Updater:

Instructions using PC
Download Desktop Firmware Updater:
- Mac (10.9.5, 10.10.5, 10.11, or greater)
- Windows (7 SP1, 8.1, 10, or greater)

Current Mixer Firmware Version:

If any issues arise during the PRO Mixer firmware update process please download the current mixer firmware version file located below. When following along with the instructions for upgrading a mixer with the Desktop Firmware Updater, click "Update from file", as opposed to "Update via internet", and select the downloaded file.
- pro_mixer_v6_15.bin

PRO Dante Card:

16 Channel PRO Dante Card v1.0.0.8 - New user partition with new Hear Tech code running with the latest Dante BBE framework v4.4.0.8. New features added: Automatically changes the Dante sampling rate to match the current sampling rate of the hub when card is in slave mode. Automatically changes the sampling rate to match the grandmaster clock's sampling rate.
- Mac_Hear_Back_PRO_Dante_v1.0.0.8.zip (10.11.6, 10.12.6, 10.13, or greater)
- Windows_Hear_Back_PRO_Dante_v1.0.0.8.zip (7 SP1, 8.1, 10, or greater)

32 Channel PRO Dante Card v1.32.0.7 - New user partition with new Hear Tech code running with the latest Dante BBE framework v4.4.0.8. New features added: Automatically changes the Dante sampling rate to match the current sampling rate of the hub when card is in slave mode. Automatically changes the sampling rate to match the grandmaster clock's sampling rate. New product version 1.0.2 for 32 channel to set it apart from the 16 channel version (allows it to now work wait the automatic Dante firmware update built into Dante Controller). You must manually load v1.32.0.8 firmware the first time before it will automatically update to future versions via the web.
- Mac_Hear_Back_PRO_Dante_v1.32.0.8.zip (10.11.6, 10.12.6, 10.13, or greater)
- Windows_Hear_Back_PRO_Dante_v1.32.0.8.zip (7 SP1, 8.1, 10, or greater)

Switch Back M8RX

Guides:

Accessories:

POE Power Injector Quick Start Guide

FIRMWARE UPDATES:

Switch Back M8RX v1.0.0.4 - Fixes a bug where when running in 88.2kHz and 96kHz sampling rate modes, the device would not transmit the microphone preamp signals across the Dante network. Allows use with the M8RX desktop software and upgrades the Dante version to 4.2.2.3

M8RX Firmware: (right click and "save link as" to download)
Windows (7 SP1, 8.1, 10, or greater)	Windows_SwitchBack_M8RX_Dante_v1.0.0.4.zip
Mac (10.9.5, 10.10.5, 10.11, or greater)	Mac_SwitchBack_M8RX_Dante_v1.0.0.4.zip

Mix Back

Guides:

Application/Product Notes:

Mix Back Headphone Out to Wedge Monitor Select

Label:

Mix Back Track Sheet

Freedom Back

Guides:

Application/Product Notes:

WSG Bridge

Guides:

WSG Bridge User Guide

Firmware Updates:

Bridge Main Board Firmware Update V4.5 (Required to run the new WSG Card firmware v1.17.36 or later) (Updated April 12, 2022) WSG Bridge Firmware v4.5.zip
Dante Card Firmware Update (WSG Bridge only) Version 1.0.0.7 (Updated October 7, 2021) - New user partition with new Hear Tech code running with the latest Dante BBE framework v4.4.0.8. New features added: Automatically changes the Dante sampling rate to match the current sampling rate of the bridge when card is in slave mode. Automatically changes the sampling rate to match the grandmaster clock's sampling rate.
- Mac_WSG_Bridge_Dante_v1.0.0.7.zip (10.11.6, 10.12.6, 10.13, or greater)
- Windows_WSG_Bridge_Dante_v1.0.0.7.zip (7 SP1, 8.1, 10 or greater)

Product Brochure

Hear Back OCTO

Guides:

Hear Back PRO

GUIDES:

Base System:

I/O Cards:

Accessories:

SOFTWARE:

FIRMWARE UPDATES:

Switch Back M8RX

Guides:

Accessories:

FIRMWARE UPDATES:

Mix Back

Guides:

Application/Product Notes:

Label:

Freedom Back

Guides:

Application/Product Notes:

WSG Bridge

Guides:

Firmware Updates:

Extreme Extenders

Guides:

Application/Product Notes:

Discontinued Products

Hear Back:

Stage Mix:

Talk Back 200:

Talk Back 600MV:

Talk Back 600:

Hearbuds and Headset:

Hear Tech Knowledge Base