Support

Hear Back PRO

GUIDES:

Base System:

I/O Cards:

Accessories:



Mixer with Digital Overlay 3D Models:

Hear Back PRO Mixer with OLED Overlay Blender 3D.blend (COLOR)

Hear Back PRO Mixer with OLED Overlay OBJ.obj (material file for OBJ: Hear Back PRO Mixer with OLED Overlay OBJ.mtl) (COLOR)

Hear Back PRO Mixer with Digital Overlay FBX.fbx (COLOR)

Hear Back PRO Mixer with OLED Overlay STL.stl (MONOCHROME)

Hear Back PRO Mixer with Digital Overlay PLY.ply (MONOCHROME)

Hear Back PRO Mixer with Digital Overlay X3D.x3d (COLOR)

Hear Back PRO Mixer with OLED Overlay VRML.wrl (COLOR)

Mixer 3D Models:

Hear Back PRO Mixer Blender 3D.blend (COLOR)

Hear Back PRO Mixer OBJ.obj (material file for OBJ: Hear Back PRO Mixer OBJ.mtl(COLOR)

Hear Back PRO Mixer FBX.fbx (COLOR)

Hear Back PRO Mixer STL.stl (MONOCHROME)

Hear Back PRO Mixer PLY.ply (MONOCHROME)

Hear Back PRO Mixer X3D.x3d (COLOR)

Hear Back PRO Mixer VRML.wrl (COLOR)

Hub 3D Models:

Hear Back Pro Hub Blender 3D.blend (COLOR)

Hear Back Pro Hub OBJ.obj (material file for OBJ: Hear Back Pro Hub OBJ.mtl(COLOR)

Hear Back Pro Hub FBX.fbx (COLOR)

Hear Back Pro Hub STL.stl (MONOCHROME)

Hear Back Pro Hub PLY.ply (MONOCHROME)

Hear Back Pro Hub X3D.x3d (COLOR)

Hear Back PRO Hub VRML.wrl (COLOR)

FIRMWARE UPDATES:

Refer to Hear Back PRO User Guide on how to check your current Hub and Mixer firmware version

PRO Hub:

V6 Firmware: (right click and "save link as" to download)

Hear Back Pro Hub V6.14.zip (Best if you are using Analog Cards)

Hear Back Pro Hub V6.15.zip (Best if you are using Digital Cards)

Note for macOS users:

macOS 12 (Monterey) or greater required to properly mount the Hub as a Mass Storage Device

V6.14 (Released June 28, 2022) - New firmware that supports multiple audio formats: TDM2, TDM4, TDM8 so that 16 channel cards and also the new 32 channel MADI, Waves, and Dante cards can be used without having different hub firmware. The format is selected in the config.txt file on the hub (connect USB). "OUTA" and "OUTB" added to the config.txt file so you can pick "1-16" or "17-32" to choose which outputs you want (if the card supports outputting audio). Raised the threshold for the new LED metering so that blue comes on a -46dbFS.


V6.15 (Release April 25, 2023) - Updates to the audio clocking PLL for digital cards. Added the ability to dim the front panel LEDs on the hub (Requires Bootloader V2.12) 

(for PC) Hear Back PRO Hub Bootloader Update V2.12.zip

(Released August 22, 2023) - Adds ability to dim the front panel LEDs on the hub
(for Mac) HBPRO_Hub_Bootloader_Updater_v2.12.dmg(Released November 15, 2023) - Adds ability to dim the front panel LEDs on the hub
V2 Firmware: (right click and "save link as" to download)
Hear Back Pro Hub V2.10.zip

 (Released January 2, 2019) – Improves iOS app communication with Mixers. Required for the "Hear Back PRO" iOS app (available for download on App Store). Compatible with any operating system that supports USB memory sticks.

Hear Back PRO Hub Bootloader Update V2.2.zip

 (Updated February 13, 2018) - Added support for future Word-Clock card

PRO Mixer:

Mixers with bootloader versions below v2.24 must be updated from a Firmware Update Card, which can be purchased directly from Hear Technologies. Contact Technical Support for more info.

Upgrading/downgrading with Desktop Firmware Updater:

Current Mixer Firmware Version:

  • If any issues arise during the PRO Mixer firmware update process please download the current mixer firmware version file located below. When following along with the instructions for upgrading a mixer with the Desktop Firmware Updater, click "Update from file", as opposed to "Update via internet", and select the downloaded file.

PRO Dante Card:

  • 16 Channel PRO Dante Card v1.0.0.8 - New user partition with new Hear Tech code running with the latest Dante BBE framework v4.4.0.8. New features added: Automatically changes the Dante sampling rate to match the current sampling rate of the hub when card is in slave mode. Automatically changes the sampling rate to match the grandmaster clock's sampling rate. 
  • 32 Channel PRO Dante Card v1.32.0.9 - New product ID for 32 channel to set it apart from the 16 channel version (allows it to now work with the automatic Dante firmware update built into Dante Controller). You must manually load v1.32.0.9 firmware the first time before it will automatically update to future versions via the web.


  • New IP Core Dante Module OS Update v0.0.0.2 - Fixes static IP addressing not working

Switch Back M8RX

FIRMWARE UPDATES:

Switch Back M8RX v1.0.0.4 - Fixes a bug where when running in 88.2kHz and 96kHz sampling rate modes, the device would not transmit the microphone preamp signals across the Dante network. Upgrades the Dante version to 4.2.2.3

M8RX Firmware: (right click and "save link as" to download)

Windows (7 SP1, 8.1, 10, or greater)

Windows_SwitchBack_M8RX_Dante_v1.0.0.4.zip

Mac (10.9.5, 10.10.5, 10.11, or greater)

Mac_SwitchBack_M8RX_Dante_v1.0.0.4.zip

WSG Bridge

Guides:

3D Models:

WSG Bridge Blender 3D.blend (COLOR)

WSG Bridge OBJ.obj (material file for OBJ: WSG Bridge OBJ.mtl) (COLOR)

WSG Bridge STL.stl (MONOCHROME)

WSG Bridge PLY.ply (MONOCHROME)



Firmware Updates:

  • Bridge Main Board Firmware Update V4.5 (Required to run the new WSG Card firmware v1.17.36 or later) (Updated April 12, 2022) WSG Bridge Firmware v4.5.zip
  • Dante Card Firmware Update (WSG Bridge only) Version 1.0.0.7 (Updated October 7, 2021) - New user partition with new Hear Tech code running with the latest Dante BBE framework v4.4.0.8. New features added: Automatically changes the Dante sampling rate to match the current sampling rate of the bridge when card is in slave mode. Automatically changes the sampling rate to match the grandmaster clock's sampling rate. 


  • New IP Core Dante Module OS Update v0.0.0.2 - Fixes static IP addressing not working

Extreme Extenders

Guides:

Application/Product Notes: