Support

Hear Back PRO

GUIDES:

Base System:

I/O Cards:

Accessories:



3D MODELS:

Mixer with Digital Overlay 3D Models:

Hear Back PRO Mixer with OLED Overlay Blender 3D.blend (COLOR)

Hear Back PRO Mixer with OLED Overlay OBJ.obj (material file for OBJ: Hear Back PRO Mixer with OLED Overlay OBJ.mtl) (COLOR)

Hear Back PRO Mixer with Digital Overlay FBX.fbx (COLOR)

Hear Back PRO Mixer with OLED Overlay STL.stl (MONOCHROME)

Hear Back PRO Mixer with Digital Overlay PLY.ply (MONOCHROME)

Hear Back PRO Mixer with Digital Overlay X3D.x3d (COLOR)

Hear Back PRO Mixer with OLED Overlay VRML.wrl (COLOR)

Mixer 3D Models:

Hear Back PRO Mixer Blender 3D.blend (COLOR)

Hear Back PRO Mixer OBJ.obj (material file for OBJ: Hear Back PRO Mixer OBJ.mtl) (COLOR)

Hear Back PRO Mixer FBX.fbx (COLOR)

Hear Back PRO Mixer STL.stl (MONOCHROME)

Hear Back PRO Mixer PLY.ply (MONOCHROME)

Hear Back PRO Mixer X3D.x3d (COLOR)

Hear Back PRO Mixer VRML.wrl (COLOR)

Hub 3D Models:

Hear Back Pro Hub Blender 3D.blend (COLOR)

Hear Back Pro Hub OBJ.obj (material file for OBJ: Hear Back Pro Hub OBJ.mtl) (COLOR)

Hear Back Pro Hub FBX.fbx (COLOR)

Hear Back Pro Hub STL.stl (MONOCHROME)

Hear Back Pro Hub PLY.ply (MONOCHROME)

Hear Back Pro Hub X3D.x3d (COLOR)

Hear Back PRO Hub VRML.wrl (COLOR)

FIRMWARE UPDATES:

Refer to Hear Back PRO User Guide on how to check your current Hub and Mixer firmware version

PRO Hub, PRO Mixers, & Pro Digital Overlays:

PRO Mixers with bootloader versions below v2.24 must be updated from a Firmware Update Card, which can be purchased directly from Hear Technologies. Contact Technical Support for more info.


PRO Dante Card:

  • 16 Channel PRO Dante Card v1.0.0.10 (released 4/8/2024)- New v2.3 user partition with new Hear Tech code running with the latest Dante BBE framework v4.4.0.8. New features added: Automatically changes the Dante sampling rate to match the current sampling rate of the hub when card is in slave mode. New IPV6 address support so that it automatically changes the sampling rate to match the grandmaster clock's sampling rate if IPV6 addresses are used. 
  • 32 Channel PRO Dante Card v1.32.0.11 (released 4/8/2024) - New product ID for 32 channel to set it apart from the 16 channel version (allows it to now work with the automatic Dante firmware update built into Dante Controller). You must manually load this firmware the first time before it will automatically update to future versions via the web. See video below for instructions on how to manually load this firmware:
  • New IP Core Dante Module OS Update v0.0.0.2 - Fixes static IP addressing not working

Switch Back M8RX

FIRMWARE UPDATES:

Switch Back M8RX v1.0.0.4 - Fixes a bug where when running in 88.2kHz and 96kHz sampling rate modes, the device would not transmit the microphone preamp signals across the Dante network. Upgrades the Dante version to 4.2.2.3

M8RX Firmware: (right click and "save link as" to download)

Windows (7 SP1, 8.1, 10, or greater)

Windows_SwitchBack_M8RX_Dante_v1.0.0.4.zip

Mac (10.9.5, 10.10.5, 10.11, or greater)

Mac_SwitchBack_M8RX_Dante_v1.0.0.4.zip

Freedom Back

GUIDES:

Application/Product Notes:

WSG Bridge

GUIDES:

3D MODELS:

WSG Bridge Blender 3D.blend (COLOR)

WSG Bridge OBJ.obj (material file for OBJ: WSG Bridge OBJ.mtl) (COLOR)

WSG Bridge STL.stl (MONOCHROME)

WSG Bridge PLY.ply (MONOCHROME)



FIRMWARE UPDATES:

  • Bridge Main Board Firmware Update V4.6 to support new WSG and Dante IP Core cards (Required to run the new WSG Card firmware v1.17.46 or later) (Updated May 4, 2024) WSG Bridge Firmware v4.6.zip
  • For the Dante Card: If your card has a gold sticker next to the Ethernet jacks, it is the new IP Core version of the card and you will need to use the IP Core update below otherwise you will use the Brooklyn II version firmware update below.
  • Dante Card - Brooklyn II Version - Firmware Update (WSG Bridge only) Version 1.0.0.9 (Updated April 8, 2024) - New user partition (v2.3) with new Hear Tech code running with the latest Dante BBE framework v4.4.0.8. Updates for IPV6 addresses.  New features added: Automatically changes the Dante sampling rate to match the current sampling rate of the bridge when card is in slave mode. Automatically changes the sampling rate to match the grandmaster clock's sampling rate. This video shows how to use Dante Controller Software to update the card. The video talks about updating the Hear Back PRO hub but the process is the same for the Bridge as well: 
  • Dante Card - IP Core Version - Update v0.0.0.2 - Fixes static IP addressing not working

Extreme Extenders

Application/Product Notes: